Winter Activity Guest Policies
Rides with temperatures and wind chills that fall below zero degrees are subject to cancellation.
General Guest Policies
- Respect other guests/guest groups on site.
- Speech and conduct must be family-friendly.
- Dress appropriately for meals (shirts and shoes required) and for activities.
- Youth should be supervised at all times while on-site.
- Alcohol, non-prescription drugs, fireworks, gambling or weapons of any kind are not allowed on Ironwood Springs property.
- Smoking is not allowed in or near building entrances.
- Abide by all posted signs.
- Ironwood Springs reserves the right to remove any unauthorized person(s) or anyone who does not abide by the guest policies or the direction of Ironwood Springs staff.
- Ironwood Springs does not assume responsibility for lost or stolen items. Items left behind will be held for 30 days before being donated or discarded.
Sleigh / Wagon Ride Policies
- Parking is available on the south side of the Castner Riding Arena.
- Sleigh/wagon rides are one hour long, including time for loading and instructions. The rides can be split into two or three shorter rides if arranged in advance.
- Maximum 20 people per ride.
- Each cutter ride is 30 minutes long. Maximum 3 people per ride.
- Warm quilts are provided.
- Rides with temperatures and wind chills that fall below zero degrees are subject to cancellation.
- You have up to 7 days in advance to make changes to your reservation or to reschedule your reservation.
- If cancellation is less than 7 days, no refund is issued.
Snow Tubing Policies
- Sessions are two hours long.
- Maximum 80 people per session. All ages are welcome.
- Tubes and a tow rope are provided.
- The chalet is open during the session time. Hot water, cups and spoons are provided. Bring snacks and hot cocoa.
- During an open session, the hill is shared with other guests. Private reservations on Friday night, Saturdays and Sundays require a minimum payment of 60 people.
- Ironwood Springs reserves the right to cancel a session if there are less than 20 people registered; the group leader will be notified at least three hours in advance.
Cancellation Policy
Rides with temperatures and wind chills that fall below zero degrees are subject to cancellation.
Snow Tubing
- You have up to 48 hours in advance to make changes to your snow tubing reservation or to reschedule.
- If cancellation is less than 48 hours, no refund is issued
- Windchill of 0 degrees - tubing session will go ahead, guests may cancel for full refund or reschedule.
- Windchill of -20 degrees or below - tubing session will be cancelled with full refund.
Sleigh / Wagon Rides
- You have up to 7 days in advance to make changes to your snow tubing reservation or to reschedule.
- If cancellation is less than 7 days, no refund is issued
- Temperature / windchill of 0 degrees - rides may be cancelled with full refund.
Groups of 30 or More
Changes to your expected number must be requested and approved by the office. If a change to the expected number occurs, total charges must not fall below the amount as indicated below. **The group is responsible for a minimum of 85% of the projected total charges at the time of final payment.** In the case of a cancellation, the group forfeits the amount corresponding with the date of cancellation. In the case of uncooperative weather, as determined by Ironwood Springs, a reservation may be canceled and a full refund issued if rescheduling is not an option.
- At least 30 days before reservation date... No fee
- Less than 30 days but no less than 3 days before reservation date... 50%
- Less than 3 days before the arrival date... 100%
